Catch support requests before they escalate
Customers often ask for help on Reddit instead of your support channels. Monitor to find and help them before frustration turns into churn.
Start monitoring for freeProactive
Support
Real-time
Issue detection
Reduced
Churn risk
The challenge
Support requests you never see
Many users post questions on Reddit before contacting official support. Without monitoring, these go unanswered, hurting your reputation.
The solution
Turn Reddit into a support channel
Monitor for support requests and respond proactively to help users.
Support request detection
AI identifies posts and comments that are really support requests.
Urgent issue alerts
Get prioritized alerts for critical issues that need immediate attention.
Pattern recognition
Spot recurring issues that might indicate bugs or UX problems.
Response templates
AI suggests helpful responses that solve problems and represent your brand well.
What to monitor
Keywords to find support requests
Monitor these phrases to catch users who need help.
Ready to use Reddit for support requests?
Set up in 5 minutes. Start finding opportunities today.
Start free trial3-day free trial. No credit card required.
Support Requests FAQ
Common questions about handling support on Reddit
More use cases
Other ways to use Reddit monitoring
Explore more use cases for Reddit monitoring.